Head of Operations Support, Managed Services at KPMG UK, with a transformation as well as process improvement background and over 20 years of experience working in the management consulting, utilities, financial and BPO sectors; specialising in operations management, customer service strategy, quality assurance, business development and customer journey improvement.
High level of expertise in building and leading high-performing multi-disciplinary teams; committed to achieving KPIs and SLAs.
David has lived in Knaresborough for 27 years. David has extensive sales and marketing experience in the IT industry.
He has been a District Councillor for Knaresborough and Town Councillor and was recently elected to North Yorkshire County Council. As former Mayor of Knaresborough, he led the Neighbourhood Development Plan
David serves on the Market Review and the Air Pollution Working Groups, as well as being Chair of Governors at a local Primary School.
Hilary has enjoyed a diverse portfolio career, combining her core profession as a Speech and Language Therapist (SLT) with academic and charity administration roles.
Having gathered a fair amount of committee (trustee experience) e.g locally in wildlife conservation, she is now Chair of a Foundation Trust which will fund research into developmental language disorders. Other trustee roles have included member of the Board of both the Royal College of Speech and Language Therapists and the Association of SLTs in Independent Practice (also serving as Chair), as well as working extensively as an expert witness within the civil courts and educational tribunal systems.
Recently retired after 15 years lecturing at the University of Sheffield, Hilary retains an honorary position. Hilary and her family have lived in Knaresborough for 20+ years and she has been an active member of the community always taking a keen interest in local issues and developments.
Christine has lived in Knaresborough for over 40 years having attended King James school.
Christine retired recently having worked in IT at the school for nearly 30 years. She now works part-time at The Forest School where she is a governor.
Christine has been a District Councillor for 12 years. She also serves as a Town Councillor, chairing or acting as a member of a number of effective working groups to improve the town including the NDP.
As the driving force behind Knaresborough in Bloom, Christine and her husband, Cllr Andrew Willoughby, have helped Knaresborough win awards for the town.
Emma currently works as a Policy Team Leader in the Civil Service.
A previous business owner, Emma brings a breadth of experience of developing social enterprises within the voluntary and community sector including mediation and a home care service. Her specialism was Business Development and income generation.
With a decade as a senior manager and CEO in the charity sector, Emma also brings a thorough knowledge of governance within community organisations. Her experience includes working in housing-related support services as well as the homelessness sector. Since moving to Knaresborough five years ago, Emma has become involved in the community, serving on the NDP working group, Live Local Initiative.